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Terms & Privacy

Privacy notice

This privacy notice applies to the use of personal information by KVH Media Group and its group companies.

Any member of the KVH Media group may use and share, within that group, the information you provide and other information it holds about you for the purposes set out below. Please see our privacy notice.

Cookies notice

When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites or mobile services you agree to the use of cookies as described in this notice. Please see our cookies notice.

Privacy Notice

Information we may hold about you
• Information you’ve provided to us, including on our websites.
• Information about our products and services you’ve ordered or enquired about.
• Information provided by other companies who’ve obtained your permission to share information about you.
• Information about the services you access.
• Information we collect using cookies stored on your device about your use of Crewtoo and/or selected third party websites. For more information on cookies and how to manage them, please see the section on cookies.
• Your IP address, this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites.

How we may we use your information

In addition to using your information to provide you with requested products or services and general account management and the management of traffic across our network, we may also use your information in the following ways:

  • To monitor and improve our products, services and websites.
  • We may share information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes. If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
  • For market research.
  • To enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party; in the detection and prevention of fraud and other crimes; and for the purpose of safeguarding national security.
  • We may disclose your information to any successors of our business for them to use for the purposes set out in this privacy notice.

and unless you’ve asked us not to:

  • To send you periodic newsletters about your chosen services.
  • To send you direct marketing. This may include communications by post, telephone or email, about us and our business partners’ products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a customer of ours.
  • To provide you with personalised services, such as providing you with viewing recommendations and tailored advertising. This means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you.
  • To provide you with online behavioural advertising through the use of cookies when you visit our websites.

Your preferences


You can opt out of e-mail communication or personalised recommendations by sending a message to

Contacting Crewtoo

Any queries or comments about this privacy notice should be sent to


You should be aware that when you use our, we may collect information by using ‘cookies’.

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies that are needed to provide the service you have asked for Some cookies are essential so you can move around the website and use its features. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Here are some examples of essential cookies

  • Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
  • Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you close your web browser.

Improving your browsing experience

These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites.

  • Remembering your preferences and settings, including marketing preferences, such as opting in or out of marketing emails.
  • Remembering if you’ve filled in a survey, so you’re not asked to do it again.
  • Remembering if you’ve been to the site before. If you are a first-time user, you might see different content to a regular user.
  • Restricting the number of times you’re shown a particular advertisment. This is sometimes called ‘frequency capping’.
  • Showing you information that’s relevant to products of ours that you have.
  • Giving you access to content provided by social-media sites like Facebook or Twitter.


We like to keep track of what pages and links are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. It’s also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get ‘error messages’ from web pages.

This group of cookies, often called ‘analytics cookies’ are used to gather this information. These cookies don’t collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works.

Some of our websites and some of the emails you might get from us also contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don’t contain or collect any information that identifies you.

We also use ‘affiliate’ cookies. Some of our web pages will contain promotional links to other companies sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. This works using a cookie. For more information, see the Internet Advertising Bureau’s guide about how affiliate marketing works.

Terms and Conditions

These Terms and Conditions shall apply to Your use of the website located at (“theCrewtoo Site”). By using the Crewtoo Site You agree to be bound by the terms and conditions set out below. If You do not wish to be bound by these terms and conditions, You should not use the Crewtoo Site.
We may change these Terms and Conditions from time to time and so you should check these regularly. Your use of the Crewtoo Site will be deemed an acceptance of the terms existing at that time.
As part of our commitment to ensuring the Crewtoo Site is one You want to visit time and time again, We welcome your comments on any of the policies or rules set out below. Contact Crewtoo.

1. Definitions

“You” means you, the user of the Crewtoo Site and “Your” shall be interpreted accordingly. “We/Us” means KVH Media Group Communication Limited of 4th Floor, One Derby Square, Liverpool, L2 9XX and “Our” shall be interpreted accordingly. “Crewtoo Site” shall have the meaning as set out above. “User Information” means the personal details, which may be provided by You to Us via the Crewtoo Site. “Users” means the users of the Crewtoo Site collectively and/or individually as the context admits. “Website” means a site on the World Wide Web.

2.1 Registration etc

In order to participate in parts of My Crewtoo, registration is required.

2.2 User name and password

Each registered user is responsible for the security and proper use of their user name and password and must not disclose either to any third party (whether directly, via a Website or application interface or otherwise). It is each registered user’s responsibility to change their password immediately if they believe it has been compromised. It is also advisable to change these details frequently even if not considered compromised.

2.3 Termination or suspension

We may suspend or terminate a user’s Crewtoo registration if these terms and conditions are breached, in particular paragraph 3 (Acceptable Use).

3. Acceptable Use

You agree that any use by You of the Crewtoo Site shall be in accordance with the following conditions:

3.1 You will not post or transmit through the Crewtoo Site any defamatory, threatening, obscene, harmful, pornographic or otherwise illegal material or material which would violate or infringe in any way upon our rights or those of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience. You must not express opinions that are vulgar, crude, sexist, racist, unproven or unfounded allegations (especially of wrongdoing) or otherwise offensive. Always treat other Users with respect.

3.2 You must not upload, post, or otherwise transmit any content that includes any of the following inappropriate content:

  • Any personal information belonging either to You or another person, such as full name, address, phone number, email address;
  • Spam, such as advertisements for other web sites and services, or other commercial solicitation; chain letters, pyramid schemes, polls or petitions;
  • Flooding the Crewtoo Site with excessive posts, meaningless posts, posts unrelated to the topic or padding posts;
  • Discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning, that promote products or services from other providers, or abuse any company or product;
  • Repetitive or continuous complaints about Crewtoo policy;
  • Discussions of administrator actions on the Crewtoo Site. If you need to comment on any administrator action, please private message any administrator/moderator;
  • Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
  • Posting a link directing users to any information or content that, if posted on the Site would constitute a violation of the Guidelines or Terms of Use. Crewtoo is not responsible for the content of any third party websites and users use of any hypertext links posted on the Crewtoo Site at their own risk.
  • Attacks, including “Flaming”, of another user in such a way as to incite or perpetuate arguments or conflict; creating usernames to attack other users’ identities; impersonating other individuals or falsely representing one’s identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant’s privacy by including name, address, phone, email address, or any other identifying information.
  • Include URLs of third party websites which may contain offensive or illegal material
  • Postings that break the law, or encourage/support breaking the law. This includes libel, contempt of court and breach of copyright.
  • Discussions regarding active legal proceeding
  • Advice that would result in a breach of any Crewtoo product or equipment warranties.
  • Advice that would result in a breach of Crewtoo subscription terms & conditions.
  • Advice that if followed could result in bodily injury or harm.

3.3 You must not evade bans or suspensions or otherwise disregard directions from moderators or administrators.

3.4 You agree not to use the Site (or any part of it) to:

  • Solicit personal information, email addresses, contact information, passwords or other personally identifying information
  • Solicit participation in public discussion, debate, comment or activity outside this Site;
  • Provide false or misleading information about yourself or your business, or create a false identity or use or attempt to use anothers account or identity .

3.5 We reserve the right to manage the postings on the Crewtoo Site to provide an orderly presentation of this information. To effectively manage the site, KVH Media Group Communication Ltd may designate employees or others to act as moderators and administrators for the site (“Moderators”). These Moderators are the only representatives of KVH Media Group Communication Ltd that are authorised to manage the Crewtoo Site.

3.6 You will not post or otherwise make available on the Crewtoo Site any material, which You do not own without the express permission of the owner of the material.

3.7 You will not copy, download, reproduce, republish, frame, broadcast, transmit in any manner whatsoever, any material on the Crewtoo Site except as is strictly necessary for Your own personal non-commercial home use.

3.8 You will not access the Crewtoo Site by automated means or otherwise for the purposes of scraping, extracting, or otherwise obtaining any material from the Crewtoo Site for use within a third party Website or application.

3.9 You will abide by the specific rules of any competition or promotion that You participate in on or via the Crewtoo Site.

3.10 You will not do anything that affects the operability or security of the Crewtoo Site or causes unreasonable inconvenience or offence or disruption to our staff.

4. Third Party Websites

4.1 You acknowledge and agree that We are not responsible for the availability of any third party Websites or material You access through the Crewtoo Site.

4.2 We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such Websites or material.

4.3 Any dealings between You and any third party advertisers or merchants found on or via the Crewtoo Site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. Where You purchase goods or services directly from Us, section 11 of these terms and conditions will apply.

5. Intellectual Property

5.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the Crewtoo Site shall remain at all times vested in Us or Our licensors. You are permitted to use this material or content only as expressly authorised in writing by Us or Our licensors. You will not, and You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

5.2 If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately.

5.3 You acknowledge that by posting materials on the Crewtoo Site You grant to Us and Our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials both within the Crewtoo Site and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.

6. Liability for and information provided on the Crewtoo Site

6.1 Material which is posted is written by Users and We are not responsible for and do not endorse such material. We reserve the right to monitor the contributions made and may respond to or comment upon communications made by You and edit, refuse to post, or remove any content from the Site in our absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by Us.

6.2 We will not be held responsible or liable for the content, accuracy, timing or reliability of any information or statements contained within the Crewtoo Site, or for statements, advice and/or opinions made or given by Users on the bulletin boards and chat forums (except as required by law). If You have any claim arising from the actions or statements of another User, You agree to pursue such a claim only against that User and not from Us.

6.3 We will endeavour to provide the Crewtoo Site using all reasonable care. Except as required by law, We will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Crewtoo Site and do not promise that the material contained in the Crewtoo Site, or any of the functions contained in the Crewtoo Site or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material.

7. Safety

We give Our ongoing commitment to ensuring through Our policy of safety that You can use the Crewtoo Site with confidence. When using the Crewtoo Site, You should always take the following precautions:

7.1 Keep Your identity private. Do not give out Your postal address, telephone number or any other information (other than that specifically requested by Us), that could help someone discover Your actual identity;

7.2 Never meet with someone You meet online.

7.3 Do not reply to any messages that are hostile, rude or inappropriate, or in any way make You feel uncomfortable.

8. Indemnity

If you are a business User, You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by You or any other liabilities arising out of Your use of the Crewtoo Site.

9. Termination

We reserve the right immediately to terminate Your use of the Crewtoo Site if You breach or We have reasonable grounds to believe that You are likely to breach these terms and conditions or You otherwise engage in conduct which We determine in Our sole discretion to be unacceptable.

10. Feedback

Should You wish to make any comments to Us about the Crewtoo Site or if You have any questions relating to the same please contact Us on the Crewtoo Site.

11. General

11.1 Invalidity etc
If any court or regulator decides that any provision of these terms and conditions is invalid or otherwise unenforceable, such provisions shall be severed and deleted from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect.

11.2 Governing Law
These terms and conditions and the Crewtoo Site are governed by English law. Disputes can only be dealt with by the English courts.

11.3 Third Party Rights
These terms and conditions apply between Us and Users. No other person is entitled to benefit under these Terms and Conditions.

Corporate Information
KVH Media Group Communication Ltd (Registration No- 1905935) is incorporated in England and Wales with the registered office at 4th Floor, One Derby Square, Liverpool, L2 9XX

Last Updated: 18th January 2016